Shipping
SHIPPING OF YOUR FURNITURE
Most of our furniture items are manufactured in North Carolina and will be shipped via our contracted shipper. It is picked up from the manufacturers in North Carolina by the trucking company and will come nonstop to our receiver in Oakland. Because of the nonstop service there is less handling of your furniture items.
FURNITURE DELIVERY
If you live in the San Francisco Bay Area your furniture items will be delivered inside your home by our local White Glove Delivery service provider, Interior Moves. They are fully bonded and insured. Our service includes:
A two-man team, placement in a room of your choice, unpacking and removal of packaging materials.
1-2 days before delivery you will receive a call with a 2 hour delivery time-frame.
Our team will attach headboards to existing bed frames (assuming they fit) and sectionals will be assembled (separate pieces will be attached). We ask that you provide a signature upon receipt. If you have any questions about how your furniture item will be shipped and delivered, please call your local store where you purchased the item.
If you live outside of the San Francisco Bay Area, we will ship your furniture item(s) directly to you via a shipping and white glove delivery service. Your sales person will provide a quote for you.
FURNITURE DAMAGES & RETURNS
Damages to the merchandise while in transit or defects in manufacturing are rare, but occasionally do occur. In the event that your custom furniture arrives with any sort of damage or defect, we will make it right. We ask that you fully inspect your furniture at the time of delivery and note any imperfections at that time of receipt so that it can be recorded in your furniture delivery documents.
We ask that you please call our Customer Care Representative at 415-922-2500 if there are any issues at all with your furniture delivery. We will assist you promptly.