Return Policy

Damages to the merchandise while in transit or defects in manufacturing are rare, but occasionally do occur. In the event that your custom furniture arrives with any sort of damage or defect, we’ll make it right. We ask that you fully inspect your furniture at the time of delivery and note any damages or defects at that time of receipt so that it can be recorded in your furniture delivery documents.

If you refuse your furniture delivery due to damage or manufacturing defect, the furniture will be brought back to our local receiving warehouse. We will then review and evaluate the condition of the piece so that we can determine how to resolve the issue to your satisfaction. We ask that you please call our Customer Care Representative at 415-922-2500 if there are any issues at all with your furniture delivery. We’ll assist you promptly.